If you ever face a problem with your website and are unable to deal with it on your own, ask the respective web hosting company’s customer service staff to help you get the site back online. A quick resolution would be the best-case scenario, but a lot of companies answer within twenty four hours and even more, all the more so if you’re dealing with a reseller. Even if your problem can be solved with ease, your site may not work correctly or it may not be accessible whatsoever for a lengthy stretch of time, so you may lose potential customers since it’s pretty unlikely that anybody would be enthusiastic to go back to a site that is inoperative. That said, you need to make sure not only that you can touch base with your web hosting provider, but also that they can answer and assist you in a timely manner. If a web app update does not proceed smoothly or if you delete something unintentionally, for instance, the website should be restored swiftly so as to avoid extended unavailability.

One-Hour Response Guarantee in Hosting

Our guaranteed max reply time for any ticket that you post or any e-mail that you send is only sixty minutes, even in case you contact us on weekends and legal holidays. Regardless of the nature of your inquiry or problem, we’ll lend you a hand instantaneously and will give you the needed information to resolve any problem with your websites. The real response time usually does not surpass 15 to 20 minutes, which means that you can forget about waiting around for hours to get an issue fixed or even worse than that – waiting around a whole day only to get a reply that more information is needed whilst nothing’s solved. We will give you assistance in a timely fashion merely because we realize exactly how precious time can be in the dynamic Internet space. The one-hour reply time guarantee is valid for any billing or technical inquiry that you may have connected to our Linux hosting service.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from our company, you can take advantage of our hyper-fast support service. You’ll get a reply to any support ticket opened from the web hosting Control Panel or email sent to our tech and customer support staff in less than an hour. The response time is guaranteed and it is valid irrespective of the issue – technical or billing. It often takes far less time to investigate and eliminate a problem. We’ll provide you with more information in case the solution entails something that needs to be done on your end. In case you contact us during weekends or public holidays, the response time will be absolutely the same and given that our support team is available 24/7, you will obtain timely assistance for practically any technical, billing or general issue irrespective of what time it is.