A live chat is a real-time method of communication between a web hosting provider's support team and its customers. It is a very efficient way to receive some info about the website hosting services or have some problem resolved because you are speaking with a live agent. The benefits of using a live chat service instead of calling or opening a support ticket are the lower chance of mistakes at the time you exchange data like usernames or domain names, the more rapid response time since the communication is real-time and the fact that you do not have to stay on the chat all the time - you'll be able to do something else while the agent examines the issue involved. Also, you're able to connect with a live chat room from any kind of computer which is connected to the web, avoiding the telephone fees that you will have to pay if you're calling to a different country.

Live Chat Support in Hosting

As we believe that various issues are easily resolved when you talk with a live person, we offer a live chat service for all of our potential and active clients. Our chat is online every single day and our customer care representatives will help you with a wide range of questions and situations. If you aren't our customer yet, you can learn more about our hosting plans and the web hosting environment in general so that you can be certain that your websites will run efficiently on our servers. In case you already have an account and you've got some questions or you experience any kind of problems with some of our solutions, you will be able to get in touch with us through the live chat and we can provide the required info or help you troubleshoot the issue. You'll have to open a support ticket for some troubles that need longer time or the assistance of a system administrator, but for the majority of common troubles you can get help on the spot.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as standard with our services, which means that if you have any kind of questions for our Linux semi-dedicated servers, you are able to speak with our customer support team at any time regardless of whether you have already obtained your account or not. Generally, the chat service is for billing, pre-sales and basic questions and difficulties, yet we are able to help you with quite a few technical questions as well. We will help you select the right package for your web sites if you do not have an account yet, we can answer all the billing questions or issues you have or we can help you with installing your new e-mail address on your PC or smartphone - all the aforementioned will be done in a timely manner as our live chat service is accessible all day long, every day. Every time you want assistance, you're able to chat with a representative and save considerable time.