In case you have ordered a web hosting plan and you’ve got certain inquiries related to a given function/feature, or in case you’ve encountered a certain challenge and you need help, you should be able to get in touch with the respective tech support team. All web hosts use a ticketing system irrespective of whether they provide other means of contacting them aside from it or not, as the most efficient way to resolve a problem most often is to submit a ticket. This method of communication renders the replies sent by both sides easy to follow and allows the customer support staff representatives to escalate the issue in case, for instance, a server administrator has to intervene. In the general case, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you’ll have to use at least 2 different accounts to get in touch with the client service staff and to actually manage the hosting space. Non-stop signing in and out of different accounts may often be a nuisance, not to mention the fact that it takes quite a long time for most web hosting companies to reply to the tickets themselves.

Integrated Ticketing System in Hosting

With a hosting from us, you will never need to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can seamlessly access any support ticket while you’re browsing your website files or tweaking various settings. The ticketing system is being strictly monitored 24-7-365 by our customer service team members and the response time is no more than sixty minutes, but it rarely takes more than twenty minutes to obtain assistance. In contrast with certain web hosting providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you wish and ask for information with regards to any billing or technical problem. Additionally, you can see a number of informational articles, which will help you resolve the most common difficulties on your own.

Integrated Ticketing System in Semi-dedicated Servers

The trouble ticket system that we’re using is built into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated servers, which suggests that you won’t need some other platform to get in touch with our customer care team – you can do that on the spot as soon as you come across a difficulty. Posting a new ticket takes a couple of clicks of the mouse and finding an older one is just as easy. Using our intelligent search filter, you can swiftly find any ticket that you have already sent. You can open a ticket at any particular moment in time as our customer support staff representatives are available day and night and answer in no more than sixty minutes, although it rarely takes this much to obtain an answer. With the Hepsia Control Panel, you’ll have everything in a single place and you can forget about having to log in and out of two or more platforms to fix a simple problem.