Being able to get in touch with your hosting provider any time you have any questions or encounter any problems is quite important and how quickly they'll respond and react is often essential, especially if your site is business-oriented, as longer downtime could mean losing prospective customers. The support solutions are usually one way to identify actual suppliers from resellers. The second usually reply only to email messages or support tickets and you will have to wait for a whole day or longer so as to get a response. In case the issue involves several replies, you will end up losing several days in order to have a basic problem fixed. With an authentic and reputable website hosting supplier, you should be in a position to connect with the support anytime and get a quick response no matter what the issue or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Hosting

We provide you with 24/7 billing, customer and technical support for all of our Linux hosting service. Even if you aren't our client yet and you have questions, we can assist you promptly and provide the necessary info, so as to give you the choice to make the best decision when you purchase your new website hosting account. We are available at any time, including weekends and holidays, and we offer various options for communication to contact us - phone, live chat, e-mails and support tickets. For your benefit, we have several telephone numbers worldwide, thus you're able to call the one which is closer to you. The maximum response time for your email messages and the tickets is 1 hour. The standard response time is around 15-20 minutes, which means that you can forget about waiting for days and nights to get assistance for some task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Servers

All of the Linux semi-dedicated servers that we provide feature 24/7 customer and technical support, therefore whatever the issue you have, you are able to contact us and we'll help you straight away. The guaranteed response time for each email message or ticket that you open through your Hepsia website hosting Control Panel is 1 hour; typically the response time hardly ever exceeds twenty minutes. We also provide phone support with multiple local numbers around the globe and a live chat, which means that you will be able to get in touch with us and get more info about our services even if you don't have an account yet. We are able to assist you with nearly any question or an issue you have - payment methods, plan specs, email configuration, hosting account settings, etcetera. If you use our services, you will never experience an issue where you should wait for a couple of days to get an issue resolved like you may have to do with numerous other companies.

24/7 Customer Support in VPS Servers

Every single VPS server package that we provide includes 24/7 customer and technical support, therefore in case you encounter any issue with the pre-installed software on your machine or you have any pre-sales or general questions, you can contact us anytime, even holidays and weekends. For your convenience, we supply different ways of communication - phone support with several local numbers around the globe, live chat, emails as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical issues because it'll be much easier to keep track of what is going on. The maximum warranted response time for all the e-mail messages and tickets is 60 minutes, however it rarely takes that long to receive assistance. If you obtain the Managed Services upgrade that we supply, our admins will also help you with any third-party software difficulties.

24/7 Customer Support in Dedicated Servers

If you aquire a dedicated server through us, you can get in touch with us at any time using several channels and the maximum time that you'll have to wait for a response is up to 1 hour, so you can forget about waiting an entire day. Our customer and tech support service is accessible 24/7 no matter if it's a holiday or a weekend and we can help you with anything relevant to the applications which are pre-installed on the server. To contact us about a tech issue, you can open a trouble ticket through the Help section of your billing Control Panel or you can send us an e-mail message. If you have any basic questions or you'd like to learn more about our web hosting solutions before you order, you may also employ our live chat or you could call one of the local telephone numbers that we have in different countries around the globe. In case you'd like to receive help with third-party software that you cannot deploy or operate properly, you are able to add the Managed Services upgrade to your plan and our sysadmins will assist you.